Operating Model
Four steps, each with its own outcome.
Each phase has its own completion point. Change management is not a separate work package; rather, it runs throughout the entire project.
Preparation
Assessment of the current situation, objectives and metrics, stakeholder analysis, project management model.
Deliverables: Implementation Plan and Change Map
Construction
Configuration, integrations, data migration, and testing. Along with that, training and communication with system administrators.
Output: Approved test environment
Transition
Go-live, training sessions, support channel open, and daily status updates during the first few weeks.
Output: production capacity and trained staff
Consolidation
Measuring utilization rates and benefits, follow-up care, and a model for continuous improvement.
Output: Benefit Report and Maintenance Model
Services
Technology and change from the same team.
Technical Implementation
Configuration and Integrations
Adapting the system to your processes, integrating it with existing systems, and setting up the environments.
Data
Migration and Data Quality
Cleaning up, organizing, and transferring old data—all tested—so there will be no surprises when moving to production.
Change Management
Communication and Engagement
Stakeholder analysis, communication plan, change agent network, and supporting change alongside management.
Competencies
Training and Guidance
We ensure that users know how the system works and how to respond to disruptions and exceptional situations.
Transition
Hypercare Support
Enhanced support after implementation: fast response times, a daily status update, and immediate fixes.
Benefits
Measuring Utilization Rate
What was agreed upon will be measured: utilization rates, turnaround times, and target benefits, reported on a quarterly basis.
WHAT YOU GET OUT OF IT
The same project looks different depending on your perspective.
Business Management
The investment will yield benefits according to the agreed-upon schedule. You’ll see progress through metrics, not status updates.
- Benefit objectives documented right from the start
- Monthly Benefits and Risks Report
- Fixed price for the agreed scope
IT and Information Management
Architecture, integrations, and security are all in order—and documented so that you’re in control of maintenance.
- Tested Migration and Rollback Plan
- Integrations and the access rights model, as documented
- Knowledge Transfer to Your Own Team
Supervisors and Users
No one is left to figure out the new system on their own—support is close at hand to help.
- Guidance in One's Own Work Context
- A support person in every unit
- Clear instructions and a support channel
Let's start with where the project actually stands.
A half-hour discussion is enough for us to determine what the implementation requires and what is most critical to its success.
